Shipping policy

Shipping Policy

We work with trusted international couriers to ensure fast, secure, and trackable delivery for every LUMARA order.

Processing Time

  • Orders are processed within 24–48 business hours (excluding weekends and holidays).
  • Shipping timeframes begin after the order has been dispatched, not from the order date.

Estimated Delivery Times

United States

  • 4–5 business days after shipment
  • Courier: Premium express partners (carrier assigned based on destination)

United Kingdom

  • 5–7 business days after shipment
  • Courier: Express international service

Australia

  • Non-Remote Areas:
    5–6 business days after shipment
    Courier: FedEx
  • Remote Areas:
    7–8 business days after shipment
    Courier: Aramex or DPEX, subject to courier serviceability

Delivery timelines may vary slightly due to customs clearance, weather conditions, or peak shipping periods.

Shipping Notes

  • All orders include tracking information, sent via email once dispatched
  • Delivery times are estimates, not guarantees
  • Customs duties, taxes, or import fees (if applicable) are the responsibility of the recipient
  • Couriers are selected automatically based on destination and service availability